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damsoi01

Reviews(1)
 
bydamsoi01, July 28, 2013
obHelpDesk
The features of the product are very interesting, it does not need to envy other helpdesk extensions, however the compatibility with Joomla 2.5 and 3 is very limited, with bugs to be fixed but a very poor customer service.
Other extensions I bought with other companies replied any time and day of the week within 3h, while some reviews on their facebook page relate responses 2 months late and more. I have been waiting 1 day so far, and no answer, neither do they have a complete FAQ or forum where users can help each other or even read solved issues.
I am waiting for an answer to my problem from them, if not received by tomorrow I will ask for a refund and by another helpdesk extension with good reviews like FreeStyle Support or else.