The Joomla! Extensions Directory ™


bydamsoi01, July 28, 2013
The features of the product are very interesting, it does not need to envy other helpdesk extensions, however the compatibility with Joomla 2.5 and 3 is very limited, with bugs to be fixed but a very poor customer service.
Other extensions I bought with other companies replied any time and day of the week within 3h, while some reviews on their facebook page relate responses 2 months late and more. I have been waiting 1 day so far, and no answer, neither do they have a complete FAQ or forum where users can help each other or even read solved issues.
I am waiting for an answer to my problem from them, if not received by tomorrow I will ask for a refund and by another helpdesk extension with good reviews like FreeStyle Support or else.