As someone told here "support is a total JOKE" and I completely agree with that. They reply to tickets after 2, 3 days or don't reply at all.
I have a problem with IE9 compatibility for which I submitted a ticket 2 days ago and still have no asnwer. There is no forum to ask someone else. MY client is waiting for complete website just because I've been waiting for 2 days for the support to answer my ticket regarding a little detail that stands on my way to finishing the website for the client. How annoying such situation is I don't need to explain.