danss2
Don't get me wrong, the problem gets taken care of, but there is no communication in the process. This, IMHO is not a good practice - to have your customer hanging for a wheek with no reply to multiple messages before the solution is presented...
Now, if that would be a community forum - sure, it would be understandable... But when you use personal aproach by utilizing support ticket system to take care of issues - not a good practice to not answer for such a long periods of time...
Otherwise, again - the extention is very nice and easy to install and configure.
But as soon as i installed it on working site - run into issues and it is very difficult to get support... Am still waiting for solution, or anything at this matter, for more then 3 months now...
For more quick response from me you can write messages to my email info(at)rundesigner.com
Support does not exist, by the looks of it, since there are multiple threads in their support forum that are still unanswered... up to 3 YEARS later!....
The whole project, judging by the number of WAY outdated and unanswered questions (not only related to cyrillic support), seams o be abandoned... Seriously ridicules...
By now, I've been using it almost 2 years.
Integrates with other components in a snap! Originally I had LyftenBloggie on my site and used it's own comment system, which is not bad, but I wanted to make it so I can manage ALL comments from whole site in one place. JComments imported LB comments with no issues at all!
Plus, support is just great! I am in the process of rearranging my whole site and will move away from using LB all together, so again, support is amazing!
Thank you, Smart!!






