You are absolutely right, our support was poor. We did not have the staff necessary to handle the level of response we received. I am very happy to announce that we have released an updated product as well as a completely revamped support service.
If you have any problems or questions I would encourage you to contact me through Jforce.com and I will make sure any problems you have are handled quickly.
Additionally, I would like to offer you an extended support term so that you can see first-hand the type of support we now offer to each of our customers. I am sorry for the problems you experienced and understand the frustration it caused you. I am confident I can remedy that and restore your satisfaction with JForce. I look forward to showing you what we can offer.