The component is easy to configure (great when you are up against a deadline) and it works out of the box.
Excellent, I have used other components by this developer and should not have hesitated to buy this component.
In all honesty the best thing about this component is that it is only a ticketing system, it does not pretend to do anything else and if you are looking for a ticketing system that works then look no further.
A slight issue when I had forgot to change an email address and during testing Tuan was inadvertantly sent a sum of money was sorted out very quickly and without fuss.
A perfect component and great support!!
This component is so easy to operate and capable of doing so much that I can only take my hat off to these guys, but more importantly, I have the confidence to know that any query will be dealt with quickly (this makes a huge difference as to whether I make any further purchases from a company).