dilbert4life
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bydilbert4life, January 14, 2011
However, we paid double the current price of the component and our subscription ran out right before the recent update (yesterday!) and reduction in price. Normally, developers we have worked with would be understanding and gladly provide the update to early adopters without question. In this case, no such understanding was found.
This may not seem like a big deal, but a developer's treatment of his customers in matters like this play a critical role for those of us who support the premium component marketplace.
Owner's reply
"Due to a misunderstanding on our subscription length, I thought our subscription was supposed to be for 12 months, instead of the actual 6. However, with another email to support, the misunderstanding was cleared, and they sent us the latest version as a sign of good faith and understanding. Sysgen Media really does reflect what customer support should be in the Premium Component marketplace, and I can and do recommend them to anyone reading this review. I will definitely be purchasing updates in the future! ~ Don Gilbert"
bydilbert4life, December 7, 2009
It did more out of the box than anything else, and cost less as well. The support is better than any other as well. I had some minor tweaks that I needed that I wasn't able to do myself, and the developer was able to exactly what I needed for a reasonable price. He is even going to integrate the changes into the next release!
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