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dirtydoug

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Kunena
★★
excellent component very poor support
bydirtydoug, October 29, 2009
Kunena
If only phpbb is very well integrated on joomla i wouldnt bother using kunena which is halfway from phpbb, anyway since its the most stable forum component for joomla i'll use it, but with my 7 months experience with them i have never got a support reply later than 1 week its always 1 week above even for a simple question "how to remove the forum title" they couldnt answer geez whatta support but i admire them for creating such extension, kudos since its free i wont complaint much just the support cause whether its free or not support support should be available to help.

thanks
Owner's reply

As we've said many times in the past, support from the Kunena Team is based on availability because we're all volunteers. If someone paid the team to sit around and answer questions all day long, we'd be happy as can be. Not only is our time devoted to fixing bugs and answering questions, it's also invested in Kunena 1.6. It's a complete rewrite of Kunena to be a Joomla 1.6-native version.

We hope you'll have patience and, even better, contribute to helping the project in whatever way you can.

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