I purchased this product and installed in on my forum. After installing I had an issue with it displaying multiple icons on the forum. I contacted support and received an email back about 2 minutes later requesting access to fix the issue. Support was able to login and fix the issue within 5 minutes of my report of the problem. Turn out it was cause by 3 party template I was using and had nothing to do with this extension. The Service technician was very knowledgeable and told me this was the issue right away. He also took the time to explain exactly what files were changed to make it work properly. I would recommend this extension to anyone.