Hi there, first of all, we are sorry to hear about your negative experience.
The screenshots in our documentation are mostly from Joomla! 1.5, since majority of our users still use that version, and that may give the impression of an outdated look. The video you watched is not an official tutorial, but was prepared by one of our community members on Joomla! 1.5 and we wanted to credit his efforts. Sorry, it didn't help you.
However, we highly value our users' feedback & opinion, therefore we reviewed and improved all our documentation. We hope we will be able to turn your experience & review into positive, in near future.
I am sorry for your bad experience, we are doing an investigation into this issue with our service officers.
It will be great that you could email me directly at email@example.com and let me know your username at the system and let us know more about your experience, so that I could trace back more on this so that we could improve our customer service process.
Once again we apologized for your poor experience despise we are getting good reviews for the same time, but we will like to find out more and improve from it.