I had a minor issue with some debug output being shown. I submitted an online support request and received a message right after that I would receive a response within 48 hours. After dealing with many different extension companies I figured it meant it would be the full 48 hours. I couldn't have been more wrong. Within 20 minutes I received an email back with some things to try. I replied back and asked a couple more questions. Right after I received another email saying they found a bug and were making a new version to fix it and that it should be ready in about 45 minutes. Well, it only took them about 30 minutes and low and behold a new version was available for me to update and download. My problem has been resolved much quicker than I ever thought it would be. Awesome Support! Highly recommended. I am going to be buying more of their extensions for other clients in the future.