drhiii
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bydrhiii, April 8, 2011
Before posting a review, I went to the Documentation, Web Site, all the links. Found a Contact Us which was unclear if I was on a site that was about the Plugin, or the Tynt service.
The whole experience was just, unclear. And I've installed a lot of Joomla tools. FInally gave up because the plugin config screen was for all intents not complete, navigating to the demo screen was not clear, documentation was not clearly findable... there was nothing about the experience that worked. Not the least of which was my attempt to contact to see if I could get some guidance. That is why I wrote this negative review. Because of all else, getting to a Contact point ought to be reasonable, and it was not. I gave up, and came here. It needs to be much clearer, much cleaner, to get my vote back, which I will... if...
bydrhiii, February 19, 2010
This time I must. I studied the reviews and felt this was a good bet, for the Search Plugin.
First, when going to the website for download, it is a most non-intuitive website. I spent several minutes trying to find out where to download. The theme or template appears to be broken too, so pages were not consistent. I had a very hard time navigating just the simple pursuit of finding where to download.
Finally did. Installed fine. Went to Enable, did so, but there was no 'placement' selection. So, I have no idea where this plugin is supposed to appear.
Went back to the site for support. What support? I could not find anything on FAQ, ReadMe, installation, nada. Again, found trying to navigate the host site very poor.
So to avoid a negative review, I go to my last resort which was to send a simple 'help' email. I cannot find anything that references "Contact Us", nothing. Again spent useless minutes trying to find the simplest contact point. I finally gave up and have uninstalled the plugin. If I am missing the obvious, I will rescind my negative review. But folks, this download and support web site is one of the worst for intuitive navigation and just plain and simple support. Very poor. I do not know why people do not step back and look at what regular users will see, but this is what prompted me to post a negative review. There was nothing about the effort to download the app, locate help, locate a contact address, nothing that worked smoothly. It should not be nearly so difficult as what I experienced.
I am not a neophyte when
First, when going to the website for download, it is a most non-intuitive website. I spent several minutes trying to find out where to download. The theme or template appears to be broken too, so pages were not consistent. I had a very hard time navigating just the simple pursuit of finding where to download.
Finally did. Installed fine. Went to Enable, did so, but there was no 'placement' selection. So, I have no idea where this plugin is supposed to appear.
Went back to the site for support. What support? I could not find anything on FAQ, ReadMe, installation, nada. Again, found trying to navigate the host site very poor.
So to avoid a negative review, I go to my last resort which was to send a simple 'help' email. I cannot find anything that references "Contact Us", nothing. Again spent useless minutes trying to find the simplest contact point. I finally gave up and have uninstalled the plugin. If I am missing the obvious, I will rescind my negative review. But folks, this download and support web site is one of the worst for intuitive navigation and just plain and simple support. Very poor. I do not know why people do not step back and look at what regular users will see, but this is what prompted me to post a negative review. There was nothing about the effort to download the app, locate help, locate a contact address, nothing that worked smoothly. It should not be nearly so difficult as what I experienced.
I am not a neophyte when