The sad is that the pay support is really too slow, I had to wait more than one week to get an answer and because this one didn't solved my problem I have now to wait again more than one week for the second answer...
When support is free I can understand but when you pay for support you're expecting to receive an answere in the 24h or at leat 48h but not more than one week later.
thank you for the review! As we mentioned below we took the appropriate actions and expanded our support staff.
Please understand that it might take some time until everything is in place. The support requests we usually get can be quite complex because you can do so much stuff with BreezingForms that goes far beyond simple form creation.
At the same time we heavily develop new and very big extensions that ship with the same BreezingForms subscription.
For all the people who had to wait too long for a reply we are currently extending their membership & support durations for free!