The Joomla! Extensions Directory ™

I was slightly skeptical of such rave reviews for such a new app. however, after researching a few of the top contenders in the space i decided to give obHelpDesk a try.

I was initially drawn to its relatively intuitive interace, clean design and feature set. Post purchase I found it easy to install and the configuration and set up pretty straight forward.

(although the user guide was a little hard to find, and had to be pointed out to me - be sure to download it when you initially download the component as it is on the same page, a couple pages deep in the My Account section)

When i did run into a snag – my sub menu module wasn't showing up on all the obHelpDesk navigation pages – i received immediate and continuous support from Kien Nguyen, on their dev team (via the obHelpDesk Ticketing System), until the issue, a Joomla 1.5 glitch with the Itemid) was resolved. Thanks Kien!

I have yet to put the system into full use, but feel confident any issues i may encounter along the way will be addressed. And if their dev team continues to work on this products feature set, integrations and bug tracking they will have a solid app in their portfolio.

cheers Foobla.