I understand that components may have bugs, and that it may be hard to detect or correct them sometimes, but I cannot understand how is it possible that a developer answers in such un unpolite way to his paying customers.
What is stated here is completely false. We'll skip the fact that's not a review but more like an attack to our business and we'll present the facts as they are.
We never identify you as one of our customers and we don't have any ticket with the number you provided.
We are completely devoted to our customers and anyone can see that checking our forum and we are offering support in a shortest possible time with a maximum of efficacy.
Our product is updated frequently and if any bug reported we try to release the fixes as soon as possible.
It's sad to see how decent Joomla! developers, serving community for years, providing high-quality extensions are attacked by these people.