I used several extensions of this kind and I stayed in this one.
I even asked for a Specific Extension (for mijosearch) to find content tickets in a global search .
All is not perfect even if the updates are frequent .
- Unlike " MaQma Helpdesk " no integration in Jomsocial (avatars, posts in the thread ... )
So we cannot have new posts directly in the internal messaging or notifications in Jomsocial when a new support or a answer is posted (for the users and for the Admin).
- No possibility for the administrator to see or to answer all questions in the backend , he must be in the frontend.
- No possibility when consulting the tickets to click and to have a pre- visualization(waste of time..) .
- No translation in french ( a plugin for Falang / JoomFish Plugin but not for KMFasTrans Pro) but even if there are many additions to make for a better integration, it is a very good support Tools.