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fishez

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ohanah
★★★
Nice Layout but little to no support.
byfishez, January 12, 2012
ohanah
The extension looks great and works fine, but if you have a problem you won't find an immediate solution. If you notice their forums are only available to users who purchase the extension. It isn't until later that you find out that most of the questions in the forums haven't been answered. When submitting a trouble ticket it will take a day or longer ( I still haven't received an answer to a question I posted).

I like the extension, but have paid far less for others out there and have received far superior support.

If their support were better I would give the extension a higher score.
Owner's reply

Hello Fishez, thank you very much for your review and for pointing us where to improve.
While forums are open so that the community can help each other, tickets are replied on a 24h basis. Even if for us is a very very busy period as we are finishing the v2 of ohanah (more then 1300 code commits have been made) we strive our best to give the greatest support.

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