1) I didn't know how to retrieve the numeric FB ID.
2) My template has a specific style for modules that will show an empty box even if the module is empty.
I submitted a ticket and received an outstanding support. I gave access to the support team to my page and they helped me set up the module.
They even updated the module so I could add a suffix class to the module and override the templates style. They must have done this because it was a fairly minor change, but it is greatly appreciated.
After this two small issues were resolved the extension worked like a charm.