garyb
Where it fails miserably is the support. When I submitted a support ticket on Nov 1st I had an autoreply explaining that we would have an answer within 24 hours. We had no reply at all and on Nov 4th Phil kindly closed the ticket without answering the question! Further, the category this ticket was posted in has now been removed so only a J!1.7 category exists.
We expect good support for paid extensions. and this just isn't good enough.
Well you could not be further from the truth. You will find that I, the developer, have been involved with Joomla Framework since its very creation and that bfForms extends the Joomla framework to achieve its goals.
The support forum is open for business, Its viewable by anyone so we can be judged by that - anyone can visit and see our replies at http://support.phil-taylor.com - I aim to personally reply to all queries within 24 hours, but I have a life too, I get to them as quick as I can on a triage basis (Site outages get priority, questions or niggles get lower pri).
We pruned the Joomla Forms for Joomla 1.5.x category from our support forum after over six months of emails to customers and a blog post informing of that decision. Unfortunately your post at http://support.phil-taylor.com/discussions/bfforms-support-forum/1420-unable-to-open-paused-form was also closed in error at that time. Your query was relating to a bug in earlier versions of bfForms and had already been resolved at the time of your query - pointing to the fact that you were not running the latest version. Please upgrade to the latest version and you will see that this bug is resolved.
If you had approached us before your negative review we would have seen that your thread was closed in error and provided you all the support we could to resolve your issue - as you did not escalate the issue we could not respond to your concerns!!!!
Simply, it does not do what it says it will do. Add to that one channel of support, a forum, where nobody replies and you have a recipe for disaster.
I installed this on a client site after reading the one good review and was left with a trail of problems and unanswered questions.
Keep away from this extension!
Sorry you had problems Gary. It actually does do what it advertises, as evidenced by hundreds of satisfied users. We did respond to your email and forum-based requests, our last unanswered post to you was "I've just tested this and haven't found any problems. Is there a place I can see this (not) working? Thanks!"
