gjacob3412
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Took about 5 minutes to install and configure. Great selling point.
I installed it as the documents showed. But then what. How do the users access it to enter a new ticket? Had to figure out that you need to then add a menu item. Set as a component.
Would like to see sub categories. Also seems a bit busy, reduce the amount of unneeded information from the screen.
I added a few categories, and when I entered a test ticket, the categories did not list.
Over all,.. I feel that this add-on has some great potential. I will continue to look at it,.. and use it.