I printed out the dox... who does that anymore.

Took about 5 minutes to install and configure. Great selling point.

I installed it as the documents showed. But then what. How do the users access it to enter a new ticket? Had to figure out that you need to then add a menu item. Set as a component.

Would like to see sub categories. Also seems a bit busy, reduce the amount of unneeded information from the screen.

I added a few categories, and when I entered a test ticket, the categories did not list.

Over all,.. I feel that this add-on has some great potential. I will continue to look at it,.. and use it.