I have to repeat what others on here have said about the support - its been super. In essence the Search module was working & displaying wonderfully in Safari via OS X Snow Leopard but some elements were not displaying in browser (chrome, ie, firefox) on a Windows PC. I let support at fastw3b know - they identified issue as being related to using older version of the component, so they updated it for me thus solving the problem in both a friendly and speedy fashion.
The website owners are also delighted with their new web site, especially its use of google maps to show properties its a UK based letting / rental agents, so reference to "real estate" on the search pages concerned them but I soon changed the words.
What's also good (although no doubt common to a lot of extensions) is the willingness to hear what users think and to see if these can be incorporated into the core system.
The system itself was easy to understand and the ability to let users login from the front end so they can create update / delete properties is very welcome
I'd recommend it to anyone thinking of building web presence for those in property market