We've used JomSEF for two years now without any major problems. Recently we encountered a problem with JomSocial Profile URL and they suggested we contact Artio. We posted to the forum and waited for a response. A week later we received a response "Thanks for reporting issue, we will look on this shortly." We've received no help since. We do have a paid version of JomSEF and offered to pay extra for quicker response. Still no contact from Artio. Product is good, when working, but very slow support.
Hello, I admit our support is kind of slow sometimes. However, we are trying to improve that continously as much as we can. You need to understand that SEO extensions are quite complex and often tighly server-settings related. Also they need to cooperate with many 3rd party software which make it even more complex. Therefore is quite a lot of support inquiries and we only have limited team. It is simply not always out-of-box solution. Plus, there is paid support option with guaranteed reply time.