Support is excellent, very quick and constructive
However, I feel that some support issues could be avoided if teh website and plugin descriptions were more extensive.
e.g.: I had a technical problem in this plugin (it didn't work properly) due to an older version of the plugin (so I was told after artetic support). But I bought the plugin yesterday and got access to it by a link provided by Artetics.
I think they should have provided teh latest version in the first place.
but hey, it works like a charm so who's complaining? :)