Having moved from V2.0.8 to V3 of this component, I'm pleased to note the component is now 1.5 compatiable and well supported in their forums.

Simple to implement and setup, and easy to use for clients.

Would like to see the following added:
* ablity for admin to add tickets
* ablity to edit tickets via backend
* add ticket priority.

A great well thought out component and great support. I really appreciate the developer taking the time out to show how to expand custom fields even further and to provide good support documentation.
Well done and thanks.

Installed fine, but there was no information on the site on how to apply to the forms.

A simple set of instructions should be provided for users. I wasn't the only one on the forums looking for an answer and not getting an answer to the basic question. Probably could be installed by experienced programmer but then you probably could apply any capthca solution and won't need it as an extension.

In the end after a numbers of hours trying to install I moved to another solution and had it sorted in five minutes.
A least with other solutions provide basic instructions on how to apply and use extension.

Installed and applied to the default contact form without any problems, the best part unlike some other capthca solutions the edited forms were already available. Avoiding the need to insert code yourself and easy to find where the chagnes had been made.

Works well once - the suggested change to application.php file was made.