The support could successfully assist me with another two quarrels I had so for that part, I should give 5 stars.
In the end, I only distribute 4 of them, because I want the ohanah guys to get even more out of this high potential component. (Layout adjustments e.g. in filter module not easy to handle for average joomla admins like me. Or providing installation abortion routine if server is not correctly configured)
But as long as the support team is patient, quick and friendly in such an exemplary manner, I will not hesitate to contact them anytime.
Docu: surely 5* soon ;-)