I kept the product out of convenience, because I had a nice stock of forms to re-use from project to project.
With some of the last version then I ran into serious problems, forms were just not submitted. That was found to be due to cache problems. Instead of fixing the problems in the form processor, they came up with a plugin to disable caching for the page containing the form. Complaining about the handling of the error on their forum, got me cutoff from any response then. Just nothing anymore.
In one of my following projects I ran into an even worse problem. Submitting a form gave a 500 error, with or without cache.
And, JoomFish support was just dropped silently. There was no way anymore I could edit my forms translations.
I had purchased the product again to get to their "private" - non public support forum, but under a different handle, for a different customer, so they didn't know it was me. The forum is full of unsolved issues. Anybody with uncomfortable questions gets just as ignored as on the public forums.
First I got some answers and even some lines of code, but the problem persisted. Then they stopped responding completely again, after they recognized me as the uncomfortable complainer I am.
The license fee was paid for nothing this time.
I ended up using another product from now on, and I'm glad I took the step.
It is patches over patches, still carrying over methods from the very first versions of FacileForms. Thats not necessarily a bad thing, but in this case the remarks in the code even hint to the fact, that they simply don't know anymore how it all works together.
It would be fair of the company developing it now, to indicate that it may have issues with some popular extensions, at least.
Greetings from a not-so satisfied long time customer.
I don't like to say that but your review is not based on facts:
1. Joomfish Support has NOT been silently skipped. Where do you have this from?
2. Unanswered posts you will find in the FREE forums where we anwer when time allows.
3. Most important: The caching problem is a problem that all forms have in common, no matter what CMS you are using.
Additionally you can only solve this issue by using a system plugin (being called from component won't help as it is executed too late).
Instead we took the effort and solved this issue across BreezingForms borders and published this plugin (CacheControl) FOR FREE TO USE FOR EVERYBODY who is using forms and beyond. It helps people in general who have problems with Joomla's caching. I don't understand what is wrong about that?
Isn't helping each other what a community is about?
If you need further explanations, then please contact me at firstname.lastname@example.org and I am sure we'll sort that out.