It installs perfectly. It updates perfectly. It informs you with what is going on. The documentation is perfect. The forum is usable and active. This is rarely done with even the simplest extensions, yet Akeeba Backup has to take in so many variables that it is amazing.
There are many well-intentioned providers in the Joomla world, and many great programs. There are some who go out of their way to help, but none that I have used compare in efficiency on every point of user friendliness and getting the job done.
Fantaastic; keep up the good work.
I find it hard to believe that people might be complaining about the same software and company that I used. I got support minutes after I sent an email explaining my problem (a permissions problem wasn't letting the software load properly)...after midnight! And he keeps adding new cool functions. So, very highly recommended indeed.