I have installed hundreds of components over the years...am a bit of a joomla fan to say the least.
I wanted a helpdesk and other ones that seemed great caused issues for me. I found this helpdesk which i'd never noticed before. I bit the bullet and bought it. Installed it...and oh my gosh..this is so intuitive, SO SO feature rich (2hrs into playing and i still discover major features! Not to mention the amount of modules, translations, plugins, and links to different 3rd party components...stunning!). I hit some errors upon initial installation. I wrote on the support forums (which seemed a bit empty and worried me)...within a couple of hours, i had the developer personally replying. He then went on to skype chat with me and look at my site personally. The next day i woke up to see he'd been working at night to fix things. He contacted me as soon as he came to work...came back..sorted everything for me. Shared his screen with me and gave me a few explanations to things i'd not understood and introduced me to his other products.
I have no idea whether to go on more about this EXCELLENT helpdesk component, that's beautiful to look at..and am sure can handle much more than my needs if necessary, or whether to go on more about this developer. If only all developers worked like this and cared so much about their work. THere's a reason the official joomla site uses this component. I know i said one word and this came to more. So what? You get the idea...don't think twice...don't try the other helpdesk components - that simple! (And no i'm in no way affiliated with this...i'm just outstanded by the level of support, and the quality of this component)
What faboulous (sp?) support from a very clever individual.
We had a v specific use for a booking system (online tee-time golf rounds) with v specific needs
inc online payments
This not only was the only one that came off better than others for the job...but even when we hit a snag...the developer who'd already pointed out he didnt do custom work, said he was planning on the implementation at one point and was happy to offer me a refund
day later he'd sent me a pre-beta release with this included.
I could end up being accused of spamming this site if i wrote as much as i want to in regards to this developer.
A phenomenal booking system, with great extras from jomsocial plugins, to free iphone/win mob7 / android apps for staff and users
See what i mean?? GREAT JOB i wish all devs would care this much about their work and paying customers.