Been fed up with the lack of support with a few plugins recently.... installed this and immediately had problems, tried to get support but received no answer for 24hrs + and just thought 'oh not again'.
I was wrong.
Shortly after I got a reply with a request for more info. I replied with the info that was needed. I got a swift response to say they will resolve my problem. I thought 'yeah right, here we go'.
However the next morning I had an update, and there was a 'fix'. I upgraded and it kinda fixed my problem, but there was another little error with page titles. I posted another message and was told that it would be fixed by Monday.
Monday morning and there was another update available. I installed and tried to save my info again. YEEHAA it worked. I am delighted.
The support was initially a little slow, and I thought I was going to be let down due to previous experiences with other developers. However my faith has been restored, and I would have no hesitation in recommending this plugin/developer to anyone.
I have a Joomla/Virtuemart site and was quite excited to see SmartSEO with a lot of good reviews. It installed easily and seemed to work. However changed data was not been saved and reverted to the original data on page refresh.
I tried a few things I found in posts by people with the same problem - none of which worked for me.
*** My main gripe is the lack of support - it is non existent ***
I read the reviews here and saw the devs tell someone else to email email@example.com with any problems. So I have emailed this address a couple of times with my problem without any reply. I also CCd in the address used to accept my payment - no reply.
I have submitted a support ticket via the devs website - again without reply.
I have also added a post in the devs support forum - again again without reply. The support forum has a few posts asking for help - without reply.
I am not a new user, and have used many plugins across many sites. However when paying money to use a COMMERCIAL version of a plugin/component I do expect even the most basic levels of support.
The only positive is that it was not expensive to purchase and try out. For me it has not worked and I have now moved onto another solution.
Got this and installed it, but it just wouldnt work... I was seeing it as enabled, but just wasnt working. When I logged in as another admin it wasnt enabled..... quick click of enable and bam. worked perfect.
Not sure why as my own admin user I could see it as enabled when it wasnt.... and I dont really care now - love it.
We have a MASSIVE joomla/virtuemart site which is moving to a new server, and we have just had a custom router.php written... so all our links have changed.
The ability to view broken links and easy fix them has been a godsend.
I only wish there was a way to export a list of redirects into a csv so I could add them to the .htaccess file.
Nice job to the Devs.
There is nothing more frustrating than having problems logging into any website.
I've been using this extension for a couple of years now and it works like a dream. We have just upgraded to the latest version, and there were a few changes - but everything still works perfectly.
Very quick and easy to setup. Customer support if fantastic. Very speedy responses that answers your questions, and fixes any issues.
I couldn't imagine having my website without this now !!!!!