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jewels

Reviews(2)
 
byjewels, July 17, 2014
ActiveHelper LiveHelp
I am not a web developer but I have a very complicated website so when I decided to introduce a live chat option I had to make sure it wouldn't upset any of the other parts of my site and it had to be easy to install and operate.

After doing a lot of research I found Active Helper and read the reviews. This decided me. Having excellent support is crucial for me and even though it took me a few hours to install, set up and start testing (becaue I'm not a developer), I had the bones of everything working but with a few glitches I couldn't figure out. I emailed the problems to Peter and overnight (because we're in different time zones) he fixed them. I woke up the next morning and it was all as I wanted it!

The only thing that is missing is documentation for the Support Panel that runs this program. That would have saved a lot of my questions to Peter.

I agree with other requests that it would be good to block my IP as a lead.

I will definitely recommend Active Helper to my web developer.
byjewels, September 2, 2013
EDocman
I am not a web developer and have an average understanding of Joomla but I find edocman so simple to use and Tuan provides excellent support. I asked for a way to assign downloads to users and he sent me the upgrade immediately! A lot of these programs do the same thing but it is the support that makes edocman stand out ahead of the rest. Keep up the great work!