Like the rest of the software produced by this company (that I've installed), RSTickets has turned out to be a great choice for us. Installed very easily (and we run a very large help desk with no room for downtime or toiling). I highly recommend this as well as the RSForms Pro Software, I've bought them both a few times over for various sites. The only time I ever needed support was for my account itself, and they were so quick to assist.