Hopefully support will improve.
maybe you should know that professional support is provided through our support email address and has priority over the free support forums. The (indeed very active) forums are meant to be for the "free as beer" versions of BF and for users-to-users related questions.
So if you want to report suggestions, bugs or have usage questions, then just let us know through the support email and everything will be fine.
If a request slips through, then please remember, we are just humans as well, so a short reminder would have helped you more instead of leaving a vague review here.
Thanks & Regards,