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josecosta

Reviews(1)
 
byjosecosta, December 25, 2011
1 of 2 people found this review helpful
En Masse
Our team has been using this component since the early stages. But now it's time for us to say goodbye.

User manual is very poor, what it says are just how to install the extensions, how to set up menu items... What we really want are the introduction, the instructions how the component works, what the flows are... Today is December 25, 15 days after they released En Masse 2.0, and now there is no document for it. What is "Partial payment"? How to set up "SEO for EnMasse"? How to configure "Mobile friendly template"? Their current document is too old, most of the screenshots are En Masse 1.3 on Joomla 1.5! So, we buy subscription just for questions and answers, asking them how to use the component.

User manual is only for subscriber to view online. So if your subscription is end you will not be able to view the user manual again.

They dropped support for Joomla 1.5 without any announcement on their website! There are still thousand or million Joomla 1.5 sites out there!

The source code is not good also. They not support Joomla 1.5 but the code is written in old style of Joomla 1.5. The component works with ACYMailing by inserting data to the database of ACY directly while ACY provides many API functions. So that's a headache for us to customize the component for our customers.

Do you know what is the description of their template? "The 3rd tutorial template from Joomla 1.6 - A User's Guide". This is how they build their products!

The thumbnail of their templates are Groupon.com, it seems they copied many things from Groupon.com. So we must have changed many things in their templates to stay away for copyright issues when we built sites for customers from USA.

They are selling international product. But the language in their product is not good at all! I understand English is not their mother language. But is it really difficult to find someone good at English to review the product? We needed to translate the whole product again to make the product usable.

They only support Paypal.com. So if your country is not supported by Paypal this will be a big problem.

This is my review. I hope this review will be useful for someome who will buy this extension, even that is a normal user or a developer. I hope they will improve the product soon but that's enough for me and my team now. This component brought to us so many problems.

Regards,
José
Owner's reply

Hi Sir,

We are on the progress to revamping the Matamko website and have some changes on the website structure as provides the User Manual for publisher, which we are aiming to be up by 20th of Jan. The reason for the delay is that our team has being focusing on the improvement on the features and developed more templates for the users to choose from.

We don't drop support for Joomla 1.5, just that Joomla 1.5 doesn't support good future version. If you want to use Joomla 1.5, you can get our version 1.7

We'd like to support Paypal because it is supported nearly over the world compared to our payment gateway.

For your information, the main template is for demo purpose and we have 3 other templates to choose from.

It is regretful that we are not able to put up our documentation earlier, but we do help our customer through support ticket on resolving their issues. You prefer to read through or you will prefer to have someone to assist you to resolve your problems?

Thanks for your support and we appreciate feedback and we will take note that we will release documentation together with our stable release.