We looked around for a live chat module, and several that we found were hundreds of dollars, PLUS a monthly fee! This chat module is excellent, reasonably priced, and the support is top notch. They respond to your emails, or you can chat live. One time I was chatting live, and we got disconnected because of my internet connection, and they followed up with an email. They also are quick to respond to the forums, which you can't say for many other software companies. Great program and I highly recommend it!