The latest version of JForce (2.2) addresses the issues of the SEF url's. We do request a 24-48 hour turnaround for completing a request on a customer's site and responding to the issues. This user has not waited before posting directly to Joomla! reviews, which is distressing to us that users are so incredibly quick to post a negative feedback without waiting for an acceptable answer.

Anyone that has problems is welcomed to contact us directly, and now you can call us as well: +1 336 506 6131. We welcome anyone to call us if you feel you have not received a quick enough response through the forums.

It is clearly stated that the forums are for community support and not for dedicated technical support. The ticket submission process takes some time for response and help as we offer a high level of customer service and work directly on our client's sites. Obviously it takes a bit longer to handle requests since we are doing so much work on other people's servers.

We would encourage this user and any other that have problems to call us or submit a ticket and wait the requested amount of time for a response. And always make sure you have the latest release.

We have a goal to provide excellent customer service and we regret that some users resort to posting immediate feedback without first waiting the requested amount of time for contact from our support team.

SEF URL's are fixed and working in the latest release and users should be sure they have the most recent release before contacting us for support issues as this will be the first thing we will check.