For what the program cost, it is a great deal !!! And the support is second to none .....I am a seasoned computer user and I have never, ever seen a Developer offer support to this degree.
This was Germi's response to a question of mine:
"Quote" - when it comes to support service, to make the "original" component work properly on a customer's website, we dont charge a single penny to anybody, because the component has to work OK for everyone, it does not matter if it takes us 50 hours to set things right. when you pay for a component, it has to work. this includes also just setting up confguration paramters, because since we dont have a user's guide yet (we're on it) some users can get confused at some point. (unQuote)