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Too bad that you didn't go into details, because of that, it's hard to make out what your issues were. Had you included them, others might have been able to make up their mind on AEC based on your review, but now they kind of have to decide whether they rather believe what you write or what I reply to it.

My blog is a personal blog and yes, it does include frustration with clients. I do not write those articles to rant about customers and I think if you read it again, you will see what I mean - I even explained very clearly that I was adressing a very small number of people, not because I want a fight with them, but because I think a lot of the problems that come up stem from some simple misunderstandings that I would like to get out of the way.

I'm also not sure what you mean that the blog isn't helpful when you seek assistance - that's really not what a blog is for, which is why I'm sorry to see you not even mentioning the support, manual, faq or forums. After all - those are what we have in store for helping you out. And no, we do not expect you to email us. I'm not sure where you have that from - we make it very clear that the place to get support is our support ticket system. I will try to work on making that a little more obvious.

Yes, I do say that for some cases, AEC does not work out of the box - that's just the way it is and it would be disengenuious of me to say the opposite. If another software solved your problem for you right away then I'm happy that it worked out for you. But please don't blame it on us because there are a lot of other users who do have the same experience - with AEC.

Whether any software package works out of the box for you mostly relies on how long that software has been developed for sites similar to yours. You went with RSMembership, so I would guess (again, cannot do much more than guessing here) that you needed some built in (file) access management, which is the biggest difference. In AEC, we try to do as little of that as possible because there are other extensions that are so much better at it and we don't try to be like them - just to integrate with them very well. Now, if you NEED direct management of access controls then yes, AEC will look like an incomplete package to you. But it's really more a question of your own focus and not so much of the software itself - because in both cases, the two packages have good reasons to be what they are.

Membership software is not a simple thing - it has to sit very much inbetween a lot of other packages and mediate efforts between them. It's not like a forum that you just install and that either has the featureset you need or not. In a forum, you might have problems like "does it allow me to send personal messages to other users" and it would either do it or not (and you'd probably know in advance). In Membership software, you have problems like "does it allow me to grant a user access in this document management software that I use to offer premium downloads", which is an issue that cuts through several layers.

What I'm trying to say here is: I can absolutely see why you say that you were surprised that after installing a lot of other components, AEC is the first one that didn't do what you wanted right away. It's very much about what you want to do that determines how simple it is to achieve, but it's by far not as simple as "it either does it or not". Again - I'm sorry, but it just isn't.

You conclude that AEC was a waste of time and money but I don't even know whether you contacted our support at all. That might have saved you some time because we could have either helped you right away, or told you that what you want to do is not possible in AEC and would have recommended you another component to do it or given you a refund.

I really do not want to belittle your efforts and that you spent a lot time trying, I just don't get why you didn't have this conversation with us right away. I also do not rememeber having told anybody that their email got lost recently, but this review has been published 18 days after it was filed, so it might just be that I forgot.