First of all, this is my very first time ever rating an extension. I've purchased the MEGA Pack (which I would suggest to anyone who is considering purchasing projoom products) and up until a few days ago, I've had no problems. I've recently installed the rotator on a new site and it asked me to update. When I did just that, the whole site when kaput. Being the novice that I am, I did what any novice would do, (no I did not panic) I quickly uninstall and remove the folders to try and reinstall the old one... That didn't work, and so I send an email to the support team, expecting to hear from them with 48 hours or so... Within minutes and I am willing to say that it didn't take them 5 minutes to quickly response and assisted me. Emails went back and forth until the matter was resolved within a couple of hours. They even offered to help me with my site, no charge, gave me some quick knowledge about the feature that I wanted to add on my site and on top of that, I needed some customized banner sizes which they've offered to do for me, at no cost. Now if that's not customer satisfaction, then I am living on the wrong planet!