the report is designed for a sysadmin because only an experienced one can understand what to do.
Anyway every one can get a quick help by posting a comments on the page of the plugin: as soon as possible I will reply. (don't post the full hack, I use this plugin too!!)
thak you for using this extension,
try look the articles "Add FullAjax to Joomla! (2011.03.08)" and "How to update more than one module with Ajax" on a plugin home page ;)
I suspect you are using international captions but have saved the labels file as UTF-8 with BOM rather than without BOM. If you save the file as UTF-8 with BOM, the byte order mark at the beginning of the file gets appended to the filename of the very first image. As such file whose name is the BOM combined with the original filename truly does not exist in the filesystem, sigplus will ignore it. A solution is either to use the proper encoding or leave the first line blank. Please note, however, that the JED review system is not intended or suitable for support requests. There is a delay between the time you submit the review and we are able to read it, and there is no way we can contact you to supply details should it be necessary.
Yes, we try have updates very often. And you can get them for one year after subscribing, so something is not normal here. Please make contact with us so that can be fixed!