So I got Hikashop and got good support before buying the s/w.
To my surprise, after buying the s/w (100 Euro)I am getting 0 response on my 1 (one) email to "support" (mailing by using the "contact us" on the Hika site and regular mails).
The s/w has a potential of becoming a leader, but it needs some advantages in the Business version that seem to be missing.
Thanks for the work, and hopefully you will get better.
I personally reply to all the messages sent via our contact form within 48 hours.
As far as I know, I've replied to all the messages.
Please send again your question. Maybe it was rejected by the Captcha system. The best is to use the forum for your questions as we have all the team able to answer on it with a ticketing system and no captcha.