I had to contact their support the other day, FIRST to have my active domain changed to a new domain, and they changed it NO PROBLEM, where they could have easily said that each domain needs a new purchase.
SECOND, for some weird reason, I was having a weird clash with a component that my site is dependent on and Extrawatch which would 'break' my site. After first talking with Matej via chat and his finding that my issue was quite unique, he then spent hours working on my site. He couldn't fix it that evening, and so again started on it again in the morning. I am thinking that he spent over 6 hours working HARD on the issue... didn't stop or give up until it WORKED, keeping me posted via chat or ticket every step of the way.
NO ONE gets support like that for under $15 USD... NO ONE!
I am BEYOND impressed, and thrilled to support such a FANTASTIC extension, and I can rest at night that if I ever happen to come across issues in the future that it will be happily and swiftly dealt with by their very dedicated and knowledgeable developers.
Would I recommend this extension?... you bet!
Well done, boys.... well done!
I have disabled this feature, and will continue to use my external source for now...