Though I have to admit it isn't the easiest component to setup there is help via the forum and Edwin is very quick to reply. And as for the compaint about the support videos, well I don't know where you'd get a more comprehensive set!
With regard to the billable support that has been mentioned and complained about I have to say it was absolutely brilliant! It may seem pricey but you get much more than usual. Edwin set me up a link to his own desktop where he explained exactly how it worked and how to set it up. HE talked me through the whole process as he did it. Much better than paying less and not having a clue how it was done! Well worth the money!
Well done Edwin!!
The only minor issue was finding the download link after buying but a quick email later and the zip files were delivered to my inbox :)
Highly recommend both the extension and the developers!
A few minor issues with it to begin with which were easily solved and then a harder one that took a bit longer and entailed the developers going through my admin to find the offending problem.
Can't rate these developers highly enough. Superb service!
So impressed was I that I asked if he could have a look at a mod in sobi2 for me. Job sorted!!
Both in less than a day!
If all Joomla service and extensions were like Doug and his component then the Joomla world would be Utopia!