On the lookout for a nice helpdesk/ticketsystem i stumbled upon this one. After taking it for a spin i must say i am a bit disappointed, but that is totally unfair of me. It does exactly what it says, and does so in a very smooth way, but unfortunately nothing more. I would have preferred something like a faq build in, or that some questions could be published to the general public. So, very smooth component but not feature rich.
One thing i didn't like is the extra js being loaded for this component. That seems to be the norm with all ticket/helpdesk components, so that's more a general remark about this category than about this component.
For me the search continues for a lightweight reasonably feature rich helpdesk system, but considering all listed components this one is pretty smooth.