Now I can say their support is great too. Dunno about technical support as I've never had a problem with the component. In terms of sales/admin support, they were very quick and very helpful. My team accidentally purchased two different licenses from them. After a few emails within 24-48 hours they refunded one of the licenses and synced up our accounts.
Thanks for the review. It took a while to connect all the dots, but we managed it. Thanks for your patience and cooperation in the process.
jChatSocial is the best chat app I've used so far. Users - you don't need to know anything beyond how to install this app to get it running.
But the best thing about this app is the support. I had a few questions about configuration and my emails were answered within minutes and I had instant support. Developers - if you're looking to implement a chat app into your component, you'll get all the support you'll need here.