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bymarcodeluca, March 17, 2014
I've always loved the component. Works great out of the box, it has all the features you need while still being simple to use/administer.

Now I can say their support is great too. Dunno about technical support as I've never had a problem with the component. In terms of sales/admin support, they were very quick and very helpful. My team accidentally purchased two different licenses from them. After a few emails within 24-48 hours they refunded one of the licenses and synced up our accounts.
Owner's reply

Thanks for the review. It took a while to connect all the dots, but we managed it. Thanks for your patience and cooperation in the process.

bymarcodeluca, August 19, 2013
I've been using Joomla since 1.5 came out. I've been implementing chat apps since... gosh I dont even remember what the first one was called.

jChatSocial is the best chat app I've used so far. Users - you don't need to know anything beyond how to install this app to get it running.

But the best thing about this app is the support. I had a few questions about configuration and my emails were answered within minutes and I had instant support. Developers - if you're looking to implement a chat app into your component, you'll get all the support you'll need here.