I love this component! I just bought the full version after using the free version for awhile and I love the changes and the latest version. It's easy to use and configure and does just what it says it does. I would recommend this component to anyone! I have no idea what their tech support is like because I haven't needed to use it, but have read other reviews and haven't seen any bad ones. It's also very inexpensive for the full version. Thanks for a great and easy to configure and use product!