I replied my problem to a post in their forum dealing almost the same issue : "K2 items disappear in administrator Joomla! 1.7". But nobody is responding for the past one week.
I want the extension badly if it works as it promises.
My suggestion is that it would be better to have a scheme for paid support so that I can demand it, since these kinds of extensions are used for massive content based portals.
you use Ozio Gallery in Joomla 1.7 inside articles and in custom HTML modules. In the componet page you can find the plugin code to paste in the article or custom HTML modules.
I have submitted more than ten tickets regarding my doubts & all. Every time, support is instantaneous and to the point and whenever I am not able to fix it, using my Cpanel id and password, they themselves had cleared every bug I had.
I requested a CCAVENUE payment gateway integration and promised them to give a test account which I was not able to provide in time. I was really worried whether they will take up and get engaged in some other work. But Shawn told me not to worry and they will be there for me, anytime.
And the Real Cool part is that, yesterday they integrated CCAvenue and fixed some other bugs I had by logging into my account, even though I am not able to provide them the CCAvenue test account till now.
I have no words to express about their cooperation and support. I would like to give 100stars or more regarding the product and their most excellent superb support.
Thumbs Up, along with delicious Royal Cheese Pastries, to Shawn and his team.