mtlebo
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bymtlebo, March 20, 2009
All I can say is (I'll write more), excellent product and tremendous customer service.
My design incorporated Joomlaworks' Tabs and Sliders and upon the first install, JCAC did do want it was supposed to do. Jack from the Open Source Excellence, said I should remove it as that apparently was causing the problem, and if I wanted a refund he would gladly offer it up. I missed an email, but he had provided a solution. I was all set to ask for a refund because removing the JW Tabs & Sliders was not an option. Being a relative Joomla NOOB, Jack asked for FTP access, I granted him that, and with a couple of hours, everything was working as planned and I didn't have to uninstall anything!
Now I know why they have "Excellence" in their name.
THANK YOU!
My design incorporated Joomlaworks' Tabs and Sliders and upon the first install, JCAC did do want it was supposed to do. Jack from the Open Source Excellence, said I should remove it as that apparently was causing the problem, and if I wanted a refund he would gladly offer it up. I missed an email, but he had provided a solution. I was all set to ask for a refund because removing the JW Tabs & Sliders was not an option. Being a relative Joomla NOOB, Jack asked for FTP access, I granted him that, and with a couple of hours, everything was working as planned and I didn't have to uninstall anything!
Now I know why they have "Excellence" in their name.
THANK YOU!


