mudotmy
2. However, without support what is the purpose of paid subscription? We purchase and installed and it wasn't work as it should.
3. There is no documentation at all (such a lazy business).
4. We submited support ticket on working day. It has been 4 days still no answer!
5. You can read a lot of bad comments even in the forums.
I will not recommend this extension at all.
No Support, No documentation, No forum moderator/admin.
Hi
2) The errors, as we have replied, were not errors. You did not translate the language file properly, which is why you see untranslated strings on your site, like PI_FP_FRONTPAGE_DESCRIPTION.
3) Yes there's documentation. It's on the website http://www.simbunch.com/products/simanswers. A file install.txt is also provided in the package.
4) You submitted the ticket on Thursday. It was Thanksgiving, which was a public holiday. We replied on Sunday 3 o'clock *in the morning*. I think that's some support.
5) We do not use the forum for support, because it's very time consuming and sometimes users post information that should be private. There is a dedicated support ticket system.
Again, as we have replied, you posted your ticket on a public holiday. People do take a rest on holidays.



