Then we upgraded the site to a Joomla 3.5 site and installed the extension for that version. It took a little tweaking to get the look we wanted and the JTag developers were again very prompt and helpful in our getting the look we desired and everything working smoothly.
We work with Joomla sites a lot and the most frustrating thing can be when you can't get timely help with an extension. But that is not the case with the JTag developers. They are very knowledgeable and their support service is great. They always responded within 24 hours.