Most importantly, you MUST turn off mod_security in Apache in order for this extension to work.
This is because jquery.cookie.js is blocked if you have mod_security on. Thus you need to make your hosting environment less secure in order to have this extension working. This could easily have been avoided if they named the file something more appropriate.
I posted in the forum about this matter but never got a response. I PMd a super administrator, but after 5 days have not received a reply. I had to hire a developer to find this issue for me.
Second, the themes shown on their site are not immediately available. You need to download them after installing. A minor thing, but still. Why not bundle, why make things complicated?
Third, I just CANNOT get this to autoplay. I have cleared the cache on both Joomla and my browsers, I have installed and uninstalled, and I have re-created the showcases etc, and I have tested various browsers. I just can't find out why.
I have now spent a week on this extension, and I still don't have the setup that I want. There are free slider modules out there that could do the work in an hour, and I deeply regret not going with one of them.
Maybe I'm an exception, and everyone else has a better experience. But for an extension that cost money, i certainly expect more.
Thank you for you review. Let me explain in details.
1. Yes, there was an issue with “jquery.cookie.js” file name and we quickly fixed it in released version 4.4.1. Now mod_security of Apache can be turned on normally.
2. We didn’t include themes in single bundle because the overall file size of installation package would become over 2mb which will hit the upload file limitation of most servers. Besides, not everyone will want to use all themes. So we let user choose the theme and install it directly from the showcase panel, which is easy enough.
3. We tried to reproduce the Autoplay bug, but could find the issue. Please keep posting in our support forum and we will get you supported properly. Due to increasing product popularity recently, we admit that our support quality slightly went down, but we’ve hired more support staff to handle.
We want to say sorry that you are not fully satisfied with the product. Any products can have troubles in certain circumstances. But as long as we are cooperating, most of issues can be fixed. We hope for your further cooperation and appreciate your patience.
but what really really (REALLY!) annoy me are those pre-entered comments that keep recurring. Yes, I know you can go in and tweak some file to have it removed, but one should not have to!
Also, the knowledge base (if you can call it that) on the homepage consist of 2 questions.
When you download the component, you don't get any documentation.
So generally its a great piece, but documentation is not up to par with other components...
Yes, I know there are videos somewhere. just add a txt file with the zip and i would be much happier...
No file needs to be edited. That demo data can be removed with a simple switch that obviously you have missed.
The Knowledge is organized into different categories and contains an answer to all your reported annoyances, not to mention the answer to "Where is the documentation?" which is the 2nd article in the list.
Once again, we have a support form. Please use it instead of reporting here things that even a child can deal with.